TERMS AND CONDITIONS FOR THE DELIVERY

VERSION 01/08/2022

Terms and Instructions for the Provision of Services

Article 1. Availability of The Event

Opening hours :

Monday to Friday : 9:00 am to 5:30 pm

Saturday to Sunday : closed.

SMS permanence outside the opening hours (ONLY IN CASE OF EMERGENCY) during the events on the call number :

0484/ 95 07 79.

Article 2. People assigned to provide the Services

2.1.Each part agreed that the tasks set forth in the Order shall be provided and performed by The Event's Personnel.

2.2.The Event reserves the right to replace these individuals with another member of the Staff. The Event will forward to the Customer the names of the persons scheduled to perform the assignments.

2.3.However, a last minute withdrawal is always possible; in this case, The Event will communicate without delay the names of the replacements. The Customer may not object to the service of another provider of The Event, unless it appears that the latter does not offer the skills required for the performance of the Services.

2.4.However, The Event will not be liable for any form of compensation either for the absence of a provider or in the event that a replacement could not be made.

Article 3. Communications

3.1.The Client agrees to provide The Event with all the necessary information to enable the service providers to be present at the desired time and place, as well as the dress code required for the position to be filled.

3.2.The Customer also agrees to provide by email as soon as possible all changes that may occur.

3.3.This obligation of information concerns in particular the following points, the list not being exhaustive

·Change of arrival time and / or end of the providers.

·Change of location of the service.

·Cancellation of the service and the cause.

·Reduction in the number of providers and the reason.

·Refusal of the attendance of a specific provider and the reason for this refusal.

·occurrence of a work accident.

·Delay or lack of a claimant.

·Premature departure of a provider and the reason.

·Surprise strike or lock down for any reason.

·Etc.

3.4.The Customer is the only responsible for the consequences related to the lack of communication or to a late, insufficient or erroneous communication of this information. Any rectification and/or related costs will give rise to additional invoicing at the expense of the Customer.

Article 4. Orders and reservations

First order

4.1.In case of a first Order, the Customer will pay a deposit corresponding to the 5-hour package of each of the service providers provided in the Order. The payment of the deposit will be made at least 72 hours before the beginning of the service. Any reservation will be considered by The Event as effective only after the payment of the said deposit.

Order

4.2.Any request for services related to the Order will be confirmed by e-mail with an acknowledgement of receipt by The Event. The names of the service providers are communicated by e-mail, at the latest the day before the reservation date.

Booking validation

4.3.The Customer acknowledges that only reservations or final changes to the Services confirmed by an e-mail from The Event will be considered valid.

Booking - Week-end :

4.4.Reservations for weekends, as well as those for Mondays, must be made by the Customer at the latest on Thursday before noon.

Booking “Last Minute”:

4.5.If the Client requires a last minute booking - i.e. less than 24 hours before the start of the services - the extra work of The Event will be charged at a flat rate of €15,00 per requested service provider (including extra staff).

4.6.The deposit for a "last minute" reservation must be paid on the day of the reservation, and the reservation will only be considered valid upon receipt by The Event of the proof of payment, by electronic means.

Execution of the booking

4.7.Any lead times given by The Event are for reference only and are not binding on The Event.

4.8.Any delay in the delivery and/or performance of the Order shall not give rise to any claim for compensation, termination of the contract, suspension of the client's obligations, or payment of damages.

Article 5. Cancellation by the Client - Postponement of the event

5.1.Any cancellation by the Client will result in a refund from The Event.

In case of cancellation, the deposit, if any, will not be refunded;

if no deposit has been paid, The Event may claim from the Customer a cancellation indemnity equivalent to 50% of the price of the Services whose Order has been cancelled.
If the Customer cancels the Order before the event for any reason whatsoever, after it has been confirmed by The Event, or if the event is cancelled due to emergency case, The Event may charge the amounts corresponding to the above percentages:
if cancelled within 30 days: a sum equivalent to 20% of the price of the Order will undoubtedly be due and charged to the Customer, as damages.
if cancelled within 14 days: a sum equivalent to 25% of the price of the Order will undoubtedly be due and invoiced to the Customer as damages.
if cancelled within one week: a sum equivalent to 35% of the price of the Order will undoubtedly be due and invoiced to the Customer as damages.
if cancelled within 48 hours: a sum equivalent to the full price of the Order will undoubtedly be due and invoiced to Customer as damages.
if cancellation within 24 hours for the reservation of event staff: a sum equivalent to a fixed price of 5 hours will undoubtedly be due and charged to the Customer, as damages.

5.2.In case of postponement of the event to a later date, The Event will claim from the Customer a sum equivalent tò 10% of the price of the Order, as damages.

Article 6. Absence of personnel on a position:

6.1.In case that a provider does not show up as agreed on a job, The Event undertakes to make every effort to find a replacement, as part of its obligation of means.

Article 7. Staff not corresponding to the Client's expectations:

7.1.If a service provider does not meet the expectations of the Client, the Client has the choice to keep the service provider or to exclude him. In any case, The Event will invoice the hours actually provided by the provider (if necessary, less than 5 hours), and no commercial gesture can be claimed.

Article 8. Claims

8.1.Only claims relating to the Services that are made in writing within 5 working days of the occurrence of the event giving rise to the claim will be considered.

8.2.If the complaint is founded, the Customer shall immediately inform the Provider and then The Event by e-mail, with the necessary proof. Any person who has started his Service will be a paid person from the beginning to the end of his Service. Except in the case of proof of serious misconduct, the dismissal of a Provider does not cancel the billing of his services.

Article 9. Workplace accidents

9.1.Staff is covered by workers' compensation insurance carried by The Event.

9.2.In case of a work-related accident in which Personnel are involved, the Client shall take all urgent measures, immediately notify The Event and provide all information necessary to complete the accident report. In the event of delay or failure to do so, the Client may be held directly liable.

Article 10. Driving a Customer's vehicle

10.1.Only an authorized head waiter with a written agreement from The Event will be allowed to drive a vehicle belonging to the Client, exclusively in the framework of his function. If the service provider is not a head waiter, he will be charged as a head waiter.

10.2.The necessary insurance documents will be provided by the Client and signed by the Provider when the vehicle is picked up. In the event of damage, The Event will not be responsible for the compensation of the costs incurred; in such a case, the Client undertakes to pay for the damage or to find an amicable solution with the service provider. The Event will not intervene in these discussions.

Article 11. Cash register

11.1.In case that the Customer entrusts a Provider with the responsibility for a cash register, the Customer accepts and acknowledges that the Provider can only be held responsible for malpractice committed by the Customer in its own interest (e.g. stealing the contents of the cash register), and exonerates the Provider from all other cases.

11.2.The Event cannot be held liable in any way.

Article 12. Working clothes

12.1.All of The Event's providers have irreproachable hygiene standards.

12.2.The Event will make sure that the providers are impeccably dressed for any event. The Event is committed to respecting the following standards :

Steward | Hostess | Vestiairist : white or black shirt, black pants | skirt, black leather shoes, black jacket, tie | scarf.
Merchandising | Street Marketing : in consultation with the Client.
Waiter | Team Leader : sommelier, white or black shirt, classic black pants, black leather shoes, black tie.
Head waiter : wine operator, white or black shirt, classic black pants, black leather shoes, black jacket, black tie.
Chef : basic equipment, safety shoes, knives, pants, apron, jacket.